Pharma

Sep 30 2017

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# Deliver exceptional customer service – online and on the phone – with SAP Contact Center Why SAP Contact Center? Voice over IP (VoIP) telephony services VoIP telephony functions allow users to make outbound calls using softphones or IP desk phones. VoIP calls can also be made to and from the Public Switched Telephone Network (PSTN) using standard 3rd party VoIP gateway hardware. Unified multichannel contact routing Route inbound communications from all channels – phone, fax, e-mail, voicemail, text, chat, or online – to the experts who can best meet their needs. Voicemail and messaging services Handle and queue e-mails …