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Posted On Sep 26 2017 by

# ISO 20001 and ITIL the Relationship IT service is usually provided by an internal department known as the IT organization. The IT infrastructure includes hardware, software, procedures, computer-related communications, documentation, and skills required to support IT services. Overall, IT services and management of the IT infrastructure is referred to as IT service management. The Information Technology Infrastructure Library (ITIL) is a set of books initiated by the UK central government to provide a framework for managing IT services. ITIL s existence triggered the growth of an entire industry that includes training, certification, consultant, software tools and its own trade …